Skip to content

Last updated: March 2026

Terms and Conditions ('Conditions')

Please read these Conditions carefully as they govern the provision of a digital advertising package by us to you. We may modify these Conditions from time-to-time, and you should therefore ensure that you review these Conditions regularly.

In these Conditions, “we”, “us” or “our” means Dubinoes (Pvt.) Ltd. When we refer to Dubinoes this includes the website located at www.dubinoes.com (“The Official Website”), and all other Dubinoes platforms including mobile and tablet, and the Dubinoes Apps owned and operated by us.

These Conditions apply to any adverts that are placed, renewed and/ or amended until that advert expires or is amended or renewed.

1. OUR CONTRACT WITH YOU
    1. These Conditions apply to any advert that is placed on Dubinoes by a private advertiser and together with all other policies and terms posted on the Dubinoes Website, form the terms on which we enter into a contract with you to provide you with access to our platforms and services.
    2. By placing an advert with us, you are deemed to have accepted these Conditions.
    3. Each time we accept a request from you to place an advert on Dubinoes, a separate severable contract is formed between you and us which is subject to these Conditions.
    1. When you place an advert on Dubinoes, you sign-in using a username and password which you are responsible for keeping secure. Dubinoes will not be liable to you if you fail to keep your username and password safe. Unless caused by our negligence, we will not be liable for any loss you might suffer if a third-party gains unauthorised access to your account. You agree that the information supplied with your registration will be truthful, accurate and complete. You also agree that you will not attempt to register in the name of any other individual nor will you adopt any username which is offensive. All personal information supplied by you as part of the registration process will be protected and used in accordance with the terms of our Privacy Policy.
    2. Before we confirm the advert that you would like to submit, we will use available Prohibited, Salvage & Theft Data to carry out a check to see whether you wish to advertise products/ services that have been flagged or written off (“Write-off Check”). If the results of a Write-off Check determine that the products/ services are prohibited, no longer supported, damaged, not working or needs attention, the advert may be accepted but will include a statement advising of its Write-off status. 
    3. Dubinoes allows a potential buyer to purchase a history check on the product/ service you are advertising. If a potential buyer purchases a history check having clicked on the link in your advert in accordance with the above, the product registration/ serial number details will be made available to such potential buyer as part of the history check report. Please do not submit your advert if you do not wish the registration/ serial number details to be used in this way.
    4. If we accept your advert, whilst we cannot give any guarantees regarding timescales, we aim to process and publish adverts supplied online within 24 hours of receipt.
    5. Adverts placed may appear on all Dubinoes platforms, including desktop, mobile and tablet, and all third-party social media platforms on which Dubinoes are active, and may also feature on the trade-to-trade Smart Buying platform (operated by Dubinoes (Pvt.) Ltd. and other third-party partner sites.
    6. As soon as your advert has been accepted for publication, a confirmation email will be sent to you explaining that the advert has gone live on Dubinoes and you will be given a unique identification number in respect of your advert. In the event that an advert has been rejected for publication, we will attempt to contact you to explain why your advert has been rejected. In the event that we reject the advert prior to publishing, no charge will be incurred by you. Please note that no contract will be deemed to exist between you and us until we have sent you a confirmation email.
    7. This Condition will apply if you purchase an ‘Advertised until sold’ package, in which case your advert will be published for a ten-week period.
      1. At the end of each ten-week period, you will be entitled to continuously re-book your advert for further ten-week periods for free, and you can do this as many times as you like, until your product/ service is sold (provided that there is no break in advertising as described in Condition 2.7.4 or Condition 2.7.5 below).
      2. During each ten-week period, we will contact you by email after eight weeks to check whether your product/ service has been sold.
      3. If you reply before the end of the current ten-week period to notify us of a no sale yet, we will re-book your advert for free for a further ten-week period (commencing immediately after the current ten-week period).
      4. If you reply before the end of the current ten-week period to notify us of a sale, we will delete your advert and there will be a break in advertising.
      5. If we do not hear back from you before the end of the current ten-week period, we will attempt to contact you again by email. If we do not hear back from you, within twelve weeks of us sending the expiry notice, we will assume that you do not wish to re-book and delete your advert. If we delete your advert as set out in this Condition, there will be a break in advertising.
      6. If there is a break in advertising, as described in Condition 2.7.4 or Condition 2.7.5, you will lose the ability to re-book the advert for free under the ‘Advertised until sold’ package. If you wish to re-book the advert, after it has been deleted, you will be charged to do so.
    8. This Condition will apply if you purchase a ‘boost’ in connection with an advert on the ‘Premium’ advertising package:
      1. A ‘boost’ will be applied to your advert meaning that it will automatically appear higher in search results when compared with other adverts with similar characteristics on the same advertising package which do not have a ‘boost’ (subject to Condition 2.8.2 below).
      2. Dubinoes cannot guarantee that a ‘boost’ will achieve specific results for your advert. The overall position of your advert in search results is impacted by several factors, such as distance from user, advert attractiveness and price, which means that other adverts may appear higher than your advert in search results where such adverts are more relevant to the user’s search criteria.
      3. You can choose to ‘boost’ your advert at the point of advert creation or at a later date before the advert expires. The ‘boost’ will be applied until the expiry of the advert, and where you purchase a ‘boost’ at a later date, the cost of the ‘boost’ will be pro-rated to reflect the proportion of time left until the advert expires.
      4. The ‘boost’ is available on all Dubinoes platforms.
    1. Each advert may only feature one product/ service. If you have more than one product/ service to sell, you will need to place a separate advert for each.
    2. We are only able to display one advert for each product/ service at any one time.
    3. We may accept photographs and videos (in a format to be determined by Dubinoes) of products/ services for use in adverts. However, we reserve the right in our sole discretion not to include a photograph and/ or video in an advert.
    4. You are solely responsible for uploading any photographs and videos which form part of your advert unless agreed otherwise by us. We shall have no responsibility for the quality of any photographs and/ or videos you upload or provide to us.
    5. All advert content (including but not limited to any text, photographs and/ or videos) must: –
      1. show only one product/ service
      2. be accurate in the description of the product/ service being displayed
      3. comply with all applicable legislation and regulation
      4. not contain any material that is subject to third-party intellectual property rights or other third-party proprietary rights (including rights of privacy or rights of publicity)
      5. not be defamatory or derogatory of any person or organisation
      6. not contain any strong profanity or inappropriate content or be obscene, offensive, threatening, inflammatory, abusive, hateful, racist, anti-religious or sexually graphic
      7. not be in any way discriminatory or promote discrimination of any kind
      8. not be pornographic or violent
      9. not disclose any personal information in respect of any individual (and personal information for the purpose of these Conditions is any information that can be used to identify a person or contact a person by any means)
      10. not impersonate any person or misrepresent your identity or affiliation with any person or company
      11. not be unlawful or advocate, promote, incite any third-party to commit or assist any unlawful or criminal act or contain any description or mention of illegal activity
      12. not contain a statement which is direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism
      13. not, other than solely in relation to the sale of the product/ service which is the subject of your advert, contain any advertising, promote any products or services, drive traffic to another website or notify users of a promotion not approved by Dubinoes or otherwise attempt to make a commercial gain
      14. not contain any spam
      15. not contain text or audio not relevant to the product/ service being described
      16. not be in any language other than English, Shona or Ndebele
      17. not be irrelevant or off-topic, and
      18. not contain a url or link to any other site except Dubinoes’ own website.

Dubinoes may check any such content which forms part of the adverts to ensure that it meets the above requirements.

6. If a photograph and/ or video in your advert does not meet the requirements set out in Condition 3.5, we reserve the right not to publish the photograph and/ or video (as applicable), to remove the relevant photograph and/ or video (as applicable) from the advert or to remove the advert in its entirety from Dubinoes.

7. If you need to amend your advert, you can use the online edit functionality featured on Dubinoes.

8. You warrant that:

      1. you are a resident in Zimbabwe
      2. you are not acting in the course of trade or business
      3. you have the right to sell the product/ service in the advert
      4. the advert you are placing does not relate to a product/ service that is a non-declared write-off
      5. the information contained within the advert is a true and accurate representation of the product/ service to which it relates, and any statement made in relation to the advert are correct
      6. the advert has consistent and accurate pricing throughout (in both the asking price section and the description) and the correct information has been provided
      7. you will not act fraudulently and will deliver any product/ service advertised that is lawfully bought from you
      8. all copy, information and materials that you provide to us is complete, accurate, legal, non-defamatory, decent, honest and truthful and complies with the Zimbabwean Code of Advertising Practice, all other relevant codes under the general supervision of the Advertising Standards Authority and all current relevant legislation
      9. the publication of the advert by us will not breach any contract, infringe any third-party intellectual property rights or other rights; render us or any other company in our group liable to any proceedings; and/ or cause a detriment to our reputation and/ or the reputation of any company within our group
      10. you will not upload any files to Dubinoes that contain a virus and/ or corrupted data, and
      11. the advert complies with these Conditions including without limitation Conditions 3.1 to 3.5.

9. If you refer to a product/ service as being ‘Sold’ in any part of an advert, we shall automatically remove such advert from Dubinoes.

    1. We shall provide the advertising service with reasonable care and skill in a professional and timely manner. However, you acknowledge and accept that it is technically impossible to guarantee that Dubinoes will be continuously available online or to guarantee the corruption-free or error-free transfer of an advert to Dubinoes.
    2. From time-to-time, we will need to carry out maintenance on our equipment and systems, and we shall use our reasonable endeavours to ensure that, in so doing, minimum disruption to any adverts is caused.
    3. We will use reasonable endeavours to remedy faults or errors on Dubinoes as soon as possible. You acknowledge and accept that once a fault or error has been reported to us, it may take up to 48-hours for us to investigate and rectify the problem.
    4. We do not monitor or control and shall not be responsible for the content of your advert which you agree is your sole responsibility. Accordingly, you shall be responsible for any losses, expenses or other costs incurred by us caused by an untrue statement or inaccurate or unlawful content.
    5. We reserve the right to refuse to publish any advert without reason and to classify, edit and delete an advert at our sole discretion so as to:
      1. comply with legal or moral obligations placed on you or us
      2. avoid infringing third-party rights, the Zimbabwean Code of Advertising Practice and all other codes under the general supervision of the Advertising Standards Authority and/ or any relevant legislation
      3. respond to any complaints
      4. correct typographical errors or technical inaccuracies that may appear from time-to-time, and
      5. for any other technical and/ or quality reasons. Where possible, we will attempt to contact you to inform you of these changes prior to publication and/ or edit.
    6. We may at any time remove any or all of the materials from the advert which in our opinion are unlawful or are in breach of these Conditions.
    7. We may at any time vary the technical specifications of Dubinoes (or any parts of them) for operational reasons.
    8. If you use Dubinoes’ messaging service to send product/ service images to potential buyers, please be aware that the inclusion of such images with any message may prevent the delivery of such message to the potential buyer (depending on your device and the size and number of images). Dubinoes is not liable for any loss or damage incurred by you in connection with any such message not being delivered. You are instead advised to publish the images in your advert and direct potential buyers to the advert.
    1. The cost of placing an advert on Dubinoes depends on the advertising package you select, and all prices are quoted on Dubinoes. All prices are exclusive of VAT.
    2. We have the right to change our advertising rates at any time and for any reason but any revised rates shall not apply to any adverts placed with us before publication of the revised rates.
    3. All adverts must be pre-paid prior to publication.
    4. Payment for adverts is made via Dubinoes approved channels. We do not accept payment verification over the phone.
    5. Where payment is taken through Dubinoes, we will refer you to a dedicated commerce provider who will take payment via a secure sever (SSL) connection to ensure the safety of your payment online. Payment can be made using Visa, MasterCard or EcoCash. Any cards used for payment must be registered in Zimbabwe to be accepted. Whilst every effort is made to ensure the safety of your credit card transaction, we cannot and do not accept liability for any loss or damage incurred as a result of using the secure payment mechanism.
    1. In respect of any materials which you supply to us (“Materials”), you grant us a non-exclusive, irrevocable, perpetual and royalty free license to use such Materials for any purpose. You confirm that neither you nor any other person will assert any moral rights in or relating to the Materials referred to above against us or any third-party.
    2. You agree that all intellectual property rights (including, without limitation, copyright, trademarks, database rights and design rights (whether registered or not)) in any copy, text, artwork, photographs, videos or other materials which we have created and/ or in any way altered for you in connection with the advert shall belong to us absolutely.
    1. We shall be entitled to terminate the contract with you and remove an advert at any time. We will provide you with notice of the removal of your advert. In such circumstances we shall provide a refund to you for the unexpired part of the advertising term unless we have terminated the contract pursuant to Condition 7.2 below.
    2. We may immediately suspend or terminate the contract and remove an advert where:
      1. you breach a term of these Conditions
      2. you breach any of the provisions of Condition 3.8
      3. we reasonably suspect that you are not complying with the provisions of Condition 3.8
      4. you place an advert at our bargain rate but then price your product/ service above the price limit to which the bargain rate applies
      5. you place an advert for one product/ service and then modify advert details to sell multiple products/ services
      6. you are a trade seller masquerading as a private seller
      7. if in our reasonable opinion, we have reason to believe that you have been abusive to our staff or we receive a complaint from a third-party regarding your conduct in the sale of an advertised product/ service, and/ or
      8. any competent law enforcement or compliance authority instructs, advises or makes a recommendation to us to take down any of your adverts and/ or suspend the delivery of services to you.
    3. If we remove an advert in accordance with Condition 7.2 above, you will not be entitled to any refund for the advert in question.
    1. Please note that the digital advertising package provided by Dubinoes is a bespoke package, tailored to your requirements and is created instantaneously. By submitting your advert to us for publication, you are requesting Dubinoes to create and publish your advert within the statutory 14-day cancellation period afforded to consumers, and Dubinoes will have fully performed our advertising service once your advert goes live on Dubinoes. This means that you will lose the right to cancel your advertising package once the advert is live, and you will not be entitled to a refund if you wish to remove your advert.
    2. By submitting your advert for publication, you acknowledge that your right to cancel your advertising package contract at no cost to you will be lost and you will not be entitled to a refund.
    3. An advert can be removed at any time by you, for example to avoid unwanted responses but no refunds will be given unless you cancel your advertising package due to our breach of the contract.
    1. Nothing in these Conditions shall exclude or restrict our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation and/ or for any other liability which we are not permitted to exclude or limit by law.
    2. If we fail to comply with these Conditions, we are responsible for loss or damage that you suffer as a foreseeable result of our breach of the Conditions or our negligence but we are not responsible for any loss or damage that is not foreseeable or for any loss or damage not caused by any breach on our part. Loss or damage would be foreseeable if it were an obvious consequence of our breach or if it were contemplated by you and us at the time the advert was published and the contract was formed.
    3. We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses, malicious or impairing computer programs or other technologically harmful material that may affect Dubinoes, your advert and/ or may infect your computer equipment, computer programs, data or other proprietary material due to your use of Dubinoes or your downloading of any material posted on it or on any website linked to it.
    4. We cannot guarantee that by placing an advert on Dubinoes, you will sell the product/ service in question and we do not commit to finding a buyer for you. Our role is solely to provide a platform on which you can advertise your product/ service for sale.
    5. The Write-off Checks (referred to in Condition 2.2) that are carried out when you place your advert are based on data supplied by an independent third-party. The results provided are valid as at the time the advert is placed. We will not be liable for the accuracy of the results of any Write-off Checks that are displayed in an advert. It is your responsibility to check the results of the Write-off Checks before you place your advert and determine whether or not you still want to proceed. We will not be liable for any loss you might suffer arising out of the results of any Write-off Checks.
    6. In order to create your advert, we may use certain third-party data, including but not limited to data supplied by Glass’s Information Services Ltd (“Glass’s Data”). We will not be liable for the accuracy of any Glass’s Data that is included in or used to create your advert or for any loss or damage you might suffer as a result of the inclusion or use of Glass’s Data in your advert.
    7. If, as a result of placing an advert, you are successful in selling your product/ service, Dubinoes will not be connected in any way to that sale and will not be liable or responsible under any contract for the sale of your product/ service which you might enter into with a third-party.
    8. You agree that any questions and complaints regarding a product/ service advertised in your advert will be your responsibility only and that we do not have any liability in this regard.
    9. In the event of any error or omission in an advert, we may at our sole discretion either amend the relevant part of the advert or refund or adjust the charges. No refund, amendment or adjustment to the charges will be made where in our sole opinion, the error or omission does not materially detract from the advert or where it arises as a result of incorrect or inadequate information provided by you.
    10. We shall not be liable to you for any delay in performing and/ or any failure to perform our obligations to you if the delay or failure is due to any event outside of our reasonable control (including without limitation, any act of God, fire, flood, explosion, storm, epidemic or natural disaster, strike, terrorist attack or threat of terrorist attack, infrastructure failure or power failure, denial of service attack, failure of public or private telecommunications networks).
    11. Nothing in these Conditions affects your legal rights. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards.
    1. We take security very seriously and provide advice on the Dubinoes Website on steps you can take to ensure your safety and security when selling your product/ service. This information can be found under Safety & Security Centre.
    2. By submitting an advert to us, you are requesting that your advert appears on Dubinoes. This means that the advert and all information contained within it can potentially be viewed by all persons with internet access throughout the world. You consent to the publication of your data in this way.
    3. We use Protect My Number and a Customer-to-Customer messaging service to protect the privacy of our customers.
    4. Protect My Number disguises your telephone number from persons viewing your advert by allowing them to call you without seeing your true number. Protect My Number is automatically applied at the time you place your advert. Removal of this feature is only available by contacting our Customer Service team. Please note that if you opt out of Protect My Number, your telephone number will be visible to everybody viewing your advert. To find out more about Protect My Number, please visit What is Protect My Number?
    5. Customer-to-Customer messaging disguises your email address from persons viewing your advert by enabling them to contact you through a link on your advert without seeing your true email address. This is not optional. By placing an advert with us, you acknowledge and agree that your communication with persons viewing your advert will be via consent to the use of our Customer-to-Customer messaging service.
    6. You acknowledge and agree that by placing an advert with us, you will provide us with, and we will collect from you certain personal data relating to you (e.g. name, address and contact details). This personal data will be processed in accordance with our Privacy Policy and may be used for a number of purposes (as further detailed in our Privacy Policy) and which may include the prevention and detection of fraud, assisting with police investigations and/ or enquiries and/ or complying with statutory and regulatory obligations. Our Privacy Notice can be found on our website, and we advise you to read it. For the privacy policy, visit Privacy Notice.
    1. Dubinoes is the trading name of Dubinoes (Private) Limited, a company registered in Zimbabwe whose registered office address is Dubinoes (Private) Limited, No.5 Bridgeways, 19 Aberdeen Road, Avondale, Harare.
    2. If you wish to contact us in writing, you can do so by:
      1. e-mailing enquiries@dubinoes.com or
      2. Pre-paid Post or hand delivery to Customer Services Dubinoes, No.5 Bridgeways, 19 Aberdeen Road, Avondale, Harare.
    3. If you would like to speak to us on the telephone to discuss an advert that you have placed, to make a complaint about your advert or for general enquiries, please call + 263 772 321 023. Please check the Dubinoes Website to find our current opening hours.
    4. Please note that if we have to contact you or give you notice in writing, we may do so by e-mail, or by pre-paid post to the address you provide to us at the time you placed the advert.
    1. We may transfer our rights and obligations under these Conditions to a third-party and we will always notify you in writing if this happens. This will not affect your rights or our obligations under these Conditions.
    2. Each of the paragraphs of these Conditions operates separately. If any court or relevant authority decides that any of them or any part of them are unlawful, the remaining paragraphs or parts will remain in full force and effect.
    3. If we fail to insist that you perform any of your obligations under these Conditions, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive an obligation by you, we will only do so in writing and that will not mean that we will automatically waive any later default by you.
    4. These Conditions form a contract between you and us. No other person shall have any rights to enforce them.
    5. These Conditions are governed and construed by Zimbabwean law. This means that the contract formed between you and us and any dispute or claim arising out of it will be governed by Zimbabwean law. You and we both agree that the Courts of Zimbabwe will have non-exclusive jurisdiction. This means that a claim could be brought in another country or if you are a resident of another country, you may bring a claim in that country. Zimbabwean law will, however, apply in all cases.
  1. These Conditions relate to the advertising by PRIVATE SELLERS ONLY. If you are a trader and you would like to advertise on the Dubinoes Website, please visit the Dubinoes Portal section of www.dubinoes.com
  2. If you are a trader acting in the course of your business, you are not permitted to place any advert as a private advert and/ or otherwise pass yourself off as a private seller. The Digital Markets, Competition and Consumers Act 2024 requires all adverts placed by people who seek to sell goods in the course of business to make the fact clear. This requirement applies whether the advertiser is acting on his own behalf, or for some other person. Customers should be able to tell whether an advert relates to a sale by a trade or private seller. It is the responsibility of the advertiser to comply with the Regulations. If you are a trader acting in the course of your business, it is an offence, for which you may be prosecuted, not to advertise the fact that you are a trader.
  3. We may, in our sole discretion, remove any advert that has been placed as private which we reasonably believe has been placed by a trader acting in the course of a business. In such circumstances, you will not be entitled to any refund for the advert in question and you may be charged an administration fee by us.