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last updated March 2026

Dubinoes Privacy Notice (“Notice”)

Dubinoes (Private) Limited (trading as Dubinoes) is a Zimbabwean digital marketplace that offers a buying and selling process. To provide you with the full range of Dubinoes products and services, we need to collect and process certain information about you.

This Notice and our Cookies Policy apply to all visitors to and users of:

    • the Dubinoes website at www.dubinoes.com (the “The Official Website”)
    • any Dubinoes website that links to this Notice and/ or our Cookies Policy
    • Dubinoes social media accounts
    • our mobile devices and Applications (“Apps”).

In this Notice, references to the Website include the Apps, where applicable.

It also applies to anyone contacting us by phone, SMS, email, in letters and other correspondence, in person and via social media

“Data Protection Legislation” means all applicable data protection and privacy legislation in force from time-to-time in Zimbabwe

If you are a dealer contracted with us, please see the privacy notice that is available via the Portal for information regarding the personal information we hold and use in order to provide your dealership with requested products and services.

Who are we? Data Collector contact details

Our website address is: https://www.dubinoes.com

For the purposes of this Notice, the data controller is Dubinoes (Private) Limited (registered in Zimbabwe) and whose registered office address is at Dubinoes (Private) Limited, No.5 Bridgeways, 19 Aberdeen Road, Avondale, Harare.

Dubinoes is part of the “Dubinoes Group”, which includes MotorMag (Private) Limited (trading as MotorMag) and CompuSale (Private) Limited (trading as CompuSale & E-Spider Web).

References in this Policy to “Dubinoes” also apply to its sister channels on this Website.

If you have any questions regarding the use of your personal data, please contact us at: dataprotection@dubinoes.com

or

Data Protection,
Dubinoes (Private) Limited,
No.5 Bridgeways,
19 Aberdeen Road,
Avondale,
HARARE.

Information collected by us and how we use it?

Account Creation

To create an account, we will collect your email address and your chosen password and (if you choose to provide it) full name and telephone number. Once you have registered you can update your personal details in your account at any time and you can view your adverts, payment history and subscriptions with us. If you later provide your full name and telephone number, at the time of an online order on the Website, this personal information will be saved in your account. Where you log in via Facebook or another social media account, we may be provided with limited personal details (including your account ID and email address) to verify you are logged in.

Legal basis:

    • Contract
    • Legitimate Interest

More Information

We use your name and email address to register your account and send you service communications about how to access and manage your account (available within the “My Account“ section of the Website). Where you have provided a telephone number, we may also use this to contact you about your account. You can access the “My Account“ area at any time to update your details and can also change your options regarding marketing communications from Dubinoes and/ or third-parties that you have selected in this area.

Where you make (or start) an online order on the Website, we may contact you regarding your online order, as described in the ‘Online Orders‘ section below.

If you log-in via Facebook or another social media account, those sites may automatically give us access to your limited personal details (including your account ID and email address) in order to verify if you are logged in with their site. Once you are logged-in to our Website your data will be handled by us in accordance with this Privacy Policy and the Cookie Policy. We are not responsible for any use of your personal data by Facebook or any other social media site and you should review their privacy policies.

As part of the advert placement process on the Website, we collect your name, telephone number, email address and physical address, as well as details of the product/ service you wish to sell (including the registration/ serial number) and device ID and IP address.

Legal basis:

    • Contract
    • Legitimate Interest
    • Legal Obligation

More Information

We use your name and email address to register your account and your advert, confirm that your advert has been published and send you service communications about how to access and manage your account (available within the “My Account“ section of the Website) and your advert. You can access the “My Account“ area at any time to update your details and can also change your options regarding marketing communications from Dubinoes and/ or third-parties that you have selected in this area.

We use your physical address to provide a positioning of the product/ service you advertise within our database; this allows potential buyers to locate products/ services for sale within a set radius of their chosen location. Your physical address is not disclosed in your advert.

Registration/ Serial Numbers are required to place an advert on the Website for regulatory and security purposes. We will not disclose the Registration/ Serial Number within the text of your advert. However, if the Registration/ Serial Number is displayed in photographs within your advert then these details will be visible to Website visitors who may use them without your authorisation.

We may share the Registration/ Serial Number with prospective buyers, and other third-parties, in order to provide our services, such as where a prospective buyer requests a Product Provenance Check or a quote for insurance.

We have reciprocal data sharing agreements with certain finance providers, which allows us to identify products being advertised on our site that have an existing finance agreement with one of those finance providers. We may confirm to the relevant finance provider where the data they have provided (i.e. the Vehicle Registration Number, the make and model) matches a vehicle advertised on our site and the date it was advertised, in order to allow the finance provider to identify potentially fraudulent sales.

We will not share the Registration/ Serial Number unless we have an appropriate legal basis.

If your advert expires, we will contact you via phone or email to give you the option to re-book your advert.

We may also use the information you provide for internal business records and purposes, including to analyse and develop our products and services and the Website.

We use certain features in our advert placement process to protect the privacy of our customers when they are communicating with potential buyers via phone or email.

For customers placing a Private advert, we apply a Protect Your Number facility as a default on all adverts when customers provide their phone number. Protect Your Number enables you to keep your telephone number private by providing you with a substitute telephone number to use in your advert. You will need to contact our Customer Service team if you wish to remove this facility. Please be aware that if you opt out of using this facility, your telephone number will be visible within your advert.

For customers placing Private adverts, we also provide a customer-to-customer email service that allows Website visitors and potential buyers who view your advert to contact you via a link displayed on your advert, without disclosing your email address. We use this to disable any potential harmful links that may expose you to fraudulent activity. The use of the customer-to-customer email service is mandatory for us to maintain security of our Website. We reserve the right to monitor and retain all communications via the email service for security monitoring purposes.

You will also be required to supply payment card details to place your advert. We use third-party payment providers to manage online card payment transactions. Payment card information is collected over a secure online payment gateway provided by:

  • ZimSwitch – processed in accordance with their privacy policy

All payment transactions processed are encrypted. Your payment card information is used solely to process payment for your advert. We retain no record of your payment card details.

Where you are given the option to try and sell your product/ service at auction and you take up this offer, we will pass your details onto our partner, Dealer Auction, who will process your personal data in accordance with their privacy notice. We will save your advert details and use your email address to keep in contact with you during the auction process, including to contact you, if the auction is unsuccessful, in order to help you continue to list your product/ service on our Website.

When you communicate with us, you may provide personal data to us such as your name, address, contact details, organisation details, dietary requirements. We will use this in order to deal with your communication.

Legal basis:

    • Consent
    • Legitimate interest
    • Contract

More Information

You may provide your personal data to us for one of the following reasons:

    • To request information about advertising with Dubinoes or about any of Dubinoes’ services
    • To make a complaint
    • To provide feedback to us on your experience of using the Website and our services
    • To enquire about working with us whether the enquiry is made by you personally or on behalf of an organisation
    • To register for and/ or attend an event
    • To enter a competition or prize draw, including via social media, and/ or
    • To respond to a survey.

When using services on Dubinoes you will need to provide certain personal information such as name, email address, telephone number and physical address and details regarding your product (including registration/ serial number, mileage, make and model) to enable us or a third-party to provide you with the services requested. Depending on the service, this information may be passed to a third-party.

Legal basis:

    • Contract
    • Consent
    • Legitimate Interest

More Information

Valuation – You will need to provide details regarding your product/ service in order to obtain a valuation. This may be the registration/ serial number and mileage and/ or other details regarding your product such as the make and model.

Vehicle Search facility – You will need to supply your physical address in order to use our product/ service search facility. We will use this to present adverts matching your search criteria within the specified distance from your selected location (or which are available for delivery to your location).

Making an online enquiry about a product/ service – If you make an online enquiry about a product/ service through the Website you will need to provide your name, email address, physical and/ or postal address and telephone number which will be passed to the relevant dealer or other third-party (such as the manufacturer). By submitting your request, you are giving authorisation for your details to be passed to the relevant dealer or other party (such as the manufacturer) for them to contact you and action your request. The relevant dealer or other party (such as the manufacturer) will act as a data controller in their own right and will process your personal data in accordance with their own privacy notice. Please ask them for details.

See the relevant section below for information related to Deals and Reservations.

Product Provence Check

If you are performing a Product Check, you will first need to register for a Dubinoes account. To complete a Product Check, we will need to process the Registration/ Serial Mark for the product

You may also be required to supply payment card details to perform a Product Check. We may use third-party payment providers to manage online card payment transactions. Payment card information is collected over a secure online payment gateway provided by:

  • ZimSwitch – processed in accordance with their privacy policy

All payment transactions processed are encrypted. Your payment card information is used solely to process payment for your Product Check. We retain no record of your payment card details.

To submit a Product Check Data Guarantee claim, we may ask you to provide some additional information to help us investigate your claim.

  • As part of our validation process, we will request a copy of photographic identification (such as your passport or driving license), facial images, ID numbers and proof of your home or trading address (as applicable) in order to validate your claim.
  • We may ask for original copies of the registration booklets, insurance information, invoice, receipt and Compliance Certificates.
  • We will ask for details relating to your claim, which may include (where relevant) details relating to the purchase of the product and the seller, any crime reference number and a copy of your insurance certificate.
  • To verify your identity, we may disclose your personal information (including your name and address)

If you are performing a Product Check, you will first need to register for a Dubinoes account. To complete a Product Check, we will need to process the Registration/ Serial Mark for the product.

Legal basis:

    • Contract
    • Consent
    • Legal Obligation

Chat Service – If you use the chat service, available on some dealer adverts, to communicate with dealers (“Chat Service”), you may disclose your name, email address and other personal information to a dealer while using the service. The Chat service is provided by Live Person Automotive or other third-party provider chosen by the retailer, who may also have access to the content of your live chat messages (including any personal data contained in them). Please refer to the relevant Chat Service provider’s privacy policy for information about how they process your personal data.

All conversations and email exchanges are recorded. Any personal information that you disclose during a live chat or via an online form will be accessible to and processed by the relevant Chat Service provider, the dealer with whom you communicate, and will be made available to Dubinoes. Additionally, the Chat Service provider may use computer infrastructure which is situated outside of Zimbabwe. By using the Chat Service, you acknowledge and agree that any personal data disclosed by you while using the Chat Service may be processed and stored by the Chat Service provider on its systems outside Zimbabwe and will be protected by adequate safeguards

Request a quote for insurance – We have partnered with a third-party to provide you with insurance comparison services.

If you request an insurance quote, we will pass you to their website. We will share the registration/ serial number with them, so that they can provide an insurance quote to you.

In addition, where you give us consent to use cookies and similar technologies for analytics purposes, we will add some extra information to the URL in order to pass information to them (including, without limitation, a referral ID, information about which platform you are using (app/ web) and the condition of the product (new/ used)) for analytics purposes.

Please refer to their privacy notice for further information about how they process your information.

If you choose to download or use our Mobile Applications, or access one of our mobile optimised sites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalised content.

Legal basis:

    • Legitimate Interest
    • Consent

More Information

Most mobile devices allow you to control or disable location services within the mobile device’s settings. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or the manufacturer of your device.

To administer, maintain, develop and improve our Website and services, we use your contact details and details of your activity on the Website, visitor ID, use of our Services and interactions with us such as name, telephone number, email address and physical address, details of adverts you have published, details within the My Account section of the Website, your interactions with us and, where applicable, details relating to your finance application and the decision of the lender or broker (as applicable).

Legal basis:

    • Legitimate Interest
    • Consent

More Information

We will use your contact details such as name, telephone number, email address and physical address, details of adverts you have published, details with the My Account section of the Website and details of your activity on the Website and your interactions with us in order to:

    • provide and administer the Website and related services and manage internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, and to develop the Website and our products and services.
    • generate an overall audience profile of visitors using the Website. We use this information to assist us in developing relevant content on the Website as well as encouraging trade advertisers to place adverts for their stock or promotions on the Website.
    • create a profile of you, which enables us to identify and personalise what you see on our Website and Apps and what products and services we offer to you for marketing purposes (as further described in the section below).
    • provide customers who have opted-in to receive marketing communications, with relevant and timely offers by email (including where customers have supplied their insurance renewal date information and/ or ownership details).
    • support our ‘Send to Mobile’ functionality. This allows visitors to our Website to send details of products for sale to their mobile phone.
    • provide a user-friendly online search experience. This includes the use of website analytics tools as described further in our Cookie Policy.
    • identify the location of visitors, to block disruptive or fraudulent use, to establish the number of visits from different countries.
    • where you use the Finance Application Services (as detailed above), we will anonymise details relating to your finance application and the decision of the lender or broker (as applicable), combine it with other anonymised data that we have collected and use machine learning to build a profile of customers who are likely or unlikely to be accepted for a certain finance product.
    • where there is a legitimate interest in doing so, we may share information (i.e. visitor IDs and hashed email addresses) with social media, advertising and analytics partners, who may combine it with, or match it against, other information that you’ve provided to them or that they’ve collected from your use of their services. Such third-parties use this information in order to ensure that you are served relevant adverts on their platforms or elsewhere on the internet. The third-party will only be able to identify you from the data that we provide if you have already registered or otherwise interacted with their services.
Profiling and automated decision making

We may profile your activity on our Website and Apps to help us:

    • better understand the types of products and services you may be interested in and what stage of the buying process you are
    • customise your experience on our Website and Apps, for example, by suggesting products and/ or services that may be of interest to you
    • where you submit an online enquiry, deal or reservation, to help the relevant dealer provide a more personalised and efficient buying experience to you, for example, by allowing them to suggest alternative products that you may be interested in based on your previous searches on our Website and Apps
    • where you use the Finance Application Service (as described above) (where possible and where the relevant lender or broker doesn’t offer the same functionality), to provide you with an eligibility score at the “soft check” stage (which is the percentage likelihood of you being accepted for a certain finance product) based on the information that you have provided and the information that we receive from third-parties
    • tailor our communications with you, and
    • to identity opportunities to improve our products and services and those of the Dubinoes Group.

We do not make automated decisions which will have a legal or similar effect on you.

You can always object to profiling by emailing us at dataprotection@dubinoes.com

Any profiling data that we hold about you will only be kept for as long as is necessary to meet the above objectives.

We may receive personal data about you from various third-parties, including (without limitation) the following:

    • Our group company, MotorMag (Private) Limited (trading as ‘MotorMag Car Hire’) (“MotorMag”), where you have made an application to lease a vehicle via their site at https://www.motormag.com/
    • Dealers or manufacturers, where you have purchased a product/ service from them, which has been advertised on our Website
    • Where you use the Finance Application Services (as described above), we will receive information relating to you from credit reference agencies
    • Companies that enable us to collect your reviews and comments, both online and offline
    • Companies that collect your reviews and comments on behalf of dealers
    • Manufacturers, finance service providers, insurance companies and other third-parties who we partner with.

Legal basis:

    • Consent
    • Legitimate Interest

More Information

Where you make an application to lease on https://www.motormag.com, which belongs to our group company MotorMag, your personal data will be stored on the shared Dubinoes Group infrastructure and we may use the personal data in order to assist MotorMag in providing the products and services to you and/ or where there is a legitimate interest to help us work together to improve our products and services across the Dubinoes Group. Dubinoes and MotorMag act as joint data controllers in respect of their processing of your personal data for the purpose of progressing your leasing application.

If you make a purchase that has been advertised on our Website, the dealer or manufacturer who sold the product/ service to you may send us information about the sale. This may include the date of the sale, the product registration/ serial number and your physical address. This allows us to track sales and make improvements to our Website and services.

For details about the information that we receive from credit reference agencies, please see the ‘Finance Application Services’ section above.

We offer the ability for individuals to leave reviews of dealers on the Website. Some of our dealers use direct emails to consumers, the data received is processed in accordance with their privacy policy. They share the reviews with us (including any personal data disclosed by the reviewer as part of the review), which we publish on our Website. They also share the reviewer’s name, age and location, where the reviewer has consented to this information being shared with us. If the reviewer does not give their consent, only the reviewer’s first name and surname initial, which will appear with the review on the Website.

Some dealers use different third-party providers to collect reviews on their behalf, and they share such reviews with us. Please refer to the relevant review provider’s privacy policy for information about how they process your personal data.

Some third-party companies (including manufacturers, finance service providers and insurance companies), who we partner with, provide us with registration/ serial number data. We do not, and are not able to, link the registration/ serial number to any other data in order to identify the registered owner of a product. However, notwithstanding this, we treat the data with the same protections as if it is personal data.

The Legal Basis we rely on for processing your information

The Legal Basis we rely on for processing your information

Under data protection laws, we are required to have a legal basis to process your personal information. We have set out below the legal bases we rely on:

  • Contract: To perform a contract entered into with you and fulfil our contractual obligations to you or to take steps at your request prior to entering into a contract. This processing is necessary for us to provide the service you have requested, including: registering and managing your account, publishing your advert, administering and processing your online order, providing service updates, and our support services.
  • Consent: To provide information and take actions in relation to services which you have opted-in to receive. This includes where you specifically request for your details to be passed onto a third-party (e.g., where you make an enquiry regarding a test drive or a product for sale) or where you opt-in to receive relevant marketing communications from us (e.g., industry news and offers). For further information regarding consent, please see below.
  • Legal Obligation: Where processing is necessary to comply with our legal or statutory obligations. This may include cooperating with police in relation to their investigations.
  • Legitimate interest: Where necessary for our legitimate interests or those of a third-party. We rely on this basis in order to monitor and improve our Website, products, and services, understand how visitors and customers use our Website, products, and services, to carry out profiling and to personalise content provided to you, to deal with enquiries and complaints, undertake market research and inform our general marketing, to run our business, and maintain the security of our Website and services for you, us, and other Website visitors and customers.

Where consent is required for us or a dealer to process certain types of your personal data, it must be clearly given. You may give us your consent to receive our marketing communications and/ or when you use the Website to request services provided by dealers.

Where you have given consent for Dubinoes to process your personal data, you may withdraw consent at any time by emailing dataprotection@dubinoes.com. We will cease processing your data based on that consent, but this does not affect any processing we have undertaken at any time before withdrawal.

If you have given consent for your details to be passed to a dealer or other third-party, your data may already have been used by them to respond to your request before we can action your consent withdrawal. In this event, you will need to contact them to withdraw your consent to their use of your personal data.

Disclosure of your information

Dubinoes will not pass on your personal data to third-parties except as set out in this Notice or with your consent. We may disclose your personal information to third-parties for the following purpose(s) and in the following circumstances as part of our processing activities:

    • We may share your personal information with the Dubinoes Group companies.
    • The Dubinoes Group operates a shared IT infrastructure and, as a result, your personal data may be shared with other companies in the Dubinoes Group. We ensure that our shared IT infrastructure is subject to appropriate security measures and internal controls, to ensure that your personal data is kept secure and in accordance with Data Protection Legislation. Your data may be used and analysed in order to improve products and services across the Dubinoes Group.
    • We will send your personal information to our partners, dealers, manufacturers, finance providers, auction houses and other relevant third-parties to enable them to provide you with the services and products that you have requested or consented to receive details of via the Website or the Apps. In certain circumstances, manufacturers (including, amongst others, Ford Motor Company Limited) and other relevant third-parties may subsequently transfer, process and store your personal information outside of Zimbabwe for their business and administration purposes, in accordance with their own privacy policies. If you have queries or require more information on how these third-parties use information, including transfers outside of Zimbabwe, please read their privacy policies or contact them.
    • If you request an insurance quote, for the product you want to buy, we will redirect you to a website powered by a partner we partnered with to provide insurance comparison services. We will share the registration/ serial number to allow them to pre-populate fields on their website. Third-parties will process your personal data as a controller in their own right in accordance with their privacy notice.
    • Sometimes we may need to share and/ or process your personal data outside Zimbabwe, for example where we use service providers who are based outside Zimbabwe. We will only share and/ or process your personal data outside Zimbabwe where we have taken steps to fully comply with Data Protection Legislation and ensure that your personal data is fully protected.
    • Some of our webpages use plugins from third-party platforms (such as the ‘Facebook Recommend‘ or ‘Facebook Gestures‘ function). Information about your visit to the Website may be collected by these third-party providers on these pages. If you browse these pages whilst still also logged in to your account on the third-party platform, information collected by the third-party may be connected to your account on the third-party platform. If you have queries or require more information on how these third-parties use information, including transfers outside of Zimbabwe, please read their privacy policies or contact them.
    • As a security measure we use 2 factor verification when you login to your account We send your mobile number and a code to a third-party provider who will send you a code to enable you to login.
    • If you submit a Product Check Data Guarantee Claim, we may share your personal data with our partners to help us to verify your claim. This may include, without limitation, police, insurers, finance houses and the VID. If you have queries or require more information on how these third-parties use information, please read their privacy policies or contact them.
    • The Chat service is provided by a third-party, and data they receive is processed in accordance with their privacy policy.
    • Some dealers ask us to share their reviews and any connected personal data relating to the reviewer with a third-party review company that the dealer works with, such as Reputation.com (who provide a review management platform and related services), to enable the dealer (and, in some cases, a manufacturer acting on the dealer’s behalf) to manage and reply to dealer’s reviews via the third-party platform. Please speak to the dealer for further details and to review their privacy notice.
    • Where there is a legitimate interest in doing so, we may share information (i.e. visitor IDs and hashed email addresses) with social media, advertising and analytics partners, who may combine it with, or match it against, other information that you’ve provided to them or that they’ve collected from your use of their services. Such third parties use this information in order to ensure that you are served relevant adverts on their platforms or elsewhere on the internet.
    • Where we are under a duty to disclose or share your personal information with a third-party in order to comply with any legal obligation, or in order to enforce our terms and conditions and any other agreements.
    • If we sell or buy any business or assets, in which case Dubinoes may disclose your personal data to the prospective seller or buyer of such business or assets.
    • We may share any information that we collect with parties including: our legal and professional advisors, the police, other public or private sector agencies, governmental or representative bodies (which may include insurance companies, finance companies, advertising companies and/ or other agencies) in accordance with the relevant legislation for the purposes of the prevention or detection of offences, and/ or the apprehension or prosecution of offenders.
    • You acknowledge that we have a legitimate business interest in preventing the use of our platform or services in any manner that may facilitate fraudulent activity or deny consumers of their legal rights under the Consumer Protection from Unfair Trading Regulations or the Consumer Rights Act. We may share any information that we collect about you or the product/ service that you advertise for sale on our platform with third-parties or their legal representatives to the extent necessary to prevent fraud or any adverse effect to those third-parties consumer rights.

We are not responsible for any use of your personal data by these parties except where they act as our processor.

Dubinoes will take all reasonable steps to ensure that your data is treated securely and in accordance with this Policy. All information you provide to us is stored securely within Zimbabwe, and not transferred outside Zimbabwe unless specifically detailed in this Policy.

More Information

Payment card information details you provide when requesting dealer or other third-party services through the Website and information you provide when using the Chat Service is handled in accordance with the relevant service providers’ privacy policies and may be transferred and stored or processed by them outside of Zimbabwe in accordance with their privacy policies.

Where we transfer your data outside of Zimbabwe, we will ensure that safeguards are in place to provide a similar degree of protection is available to protect it. This may include contractual protections in place with our service providers or transferring your data to countries or parties which are recognised as providing suitable protection by Zimbabwe.

Certain parties to whom we disclose your personal data may transfer your data outside of Zimbabwe after we disclose it to them as their business and administration activities (see above, Disclosure of your information). We are not responsible for any use of your personal data by these parties except where they act as our processor. If you have queries or require more information on how these third-parties use your information, including such transfers outside of Zimbabwe and please read their privacy policies or contact them.

Dubinoes uses strict procedures and security features designed to prevent any unauthorised access to your data that we hold.

Dubinoes will process personal data for as long as necessary to fulfil the purpose we collected it for, including the purpose of legal, accounting and reporting requirements, and for as long as necessary for the prevention and detection of criminal activity.

More Information

The period for which we process and store the personal data varies depending on the use you make of the Website and the products and/ or services we offer. Where you register an account or place an advert we will retain your data for as long as your account and/ or advert is live and a period after your account is closed or advert ends to enable us to satisfy our legal, accounting and reporting requirements.

In some circumstances you can ask us to delete your data: see Right to be forgotten below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Under data protection law, you have the following rights:

    • Access
    • Rectification
    • Erasure/ Right to be forgotten
    • Restrict processing
    • Portability
    • Object to processing
    • Complain

Some of these rights may not always apply. You can read more about your rights below.

More Information

You may be able to exercise the following rights:

    • Right of access – you have the right to request a copy of the information that we hold about you. In the event that Dubinoes refuses your request under rights of access, we will provide you with a reason as to why
    • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
    • Right or erasure/ to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
    • Right to restrict processing – where certain conditions apply to have a right to restrict the processing.
    • Right of portability – in certain circumstances you have the right to have the data we hold about you transferred to another organisation.
    • Right to object – you have the right to object to certain types of processing such as direct marketing, automated processing or profiling.
    • Right to complain to the supervisory authority – you have the right to complain as outlined in Section below.

Please email dataprotection@dubinoes.com if you have any queries regarding your rights. You can exercise your rights as set out above by emailing dataprotection@dubinoes.com All of the above requests will be forwarded on should there be a third-party involved (as set out in this Privacy Policy) in the processing of your personal data.

If you wish to make a complaint about how your personal data is being processed by Dubinoes (or third-parties as described above), or how your complaint has been handled, in the first instance please email your concerns to dataprotection@dubinoes.com

You also have the right to lodge a complaint directly with the Zimbabwe supervisory authority which is the Information Commissioner’s Office